At Belki Computer Shop, we’re dedicated to delivering your cable management solutions and computer accessories with the same precision we apply to organizing workspaces. Below you’ll find everything you need to know about our shipping and returns process.

Shipping Information

Order Processing

We typically process orders within 1-2 business days after payment confirmation. You’ll receive a shipping confirmation email with tracking information once your order is on its way.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping ($12.95) – Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch
  • Free Shipping – Available on orders over $50, shipped via EMS with delivery in 15-25 business days after dispatch

International Customers: We ship worldwide (excluding some Asian and remote regions). Please note that customs processing times may vary and are beyond our control.

Our Return Promise

We accept returns and exchanges within 15 days of delivery for most products. Your satisfaction is our priority, and we’ve streamlined the process to make it as simple as possible.

Return Conditions

To be eligible for return, your item must be:

  • In its original packaging with all included accessories
  • Unused and in resalable condition
  • Accompanied by your original receipt or order number

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns for:

  • Canned Air/Duster (due to safety regulations)
  • Cleaning Wipes (for hygiene reasons)
  • Opened Cleaning Kits
  • Any product where the original packaging seal is broken (unless defective)

Simple 3-Step Return Process

Step 1: Initiate Your Return

Email our support team at [email protected] with:

  • Your order number
  • Product name and reason for return
  • Whether you prefer a refund or exchange

Return Request Template:
Subject: Return Request – Order #[Your Order Number]

Body:
Dear Belki Support Team,
I would like to request a [refund/exchange] for my recent purchase (Order #[Your Order Number]).
Product: [Product Name]
Reason: [Brief explanation]
Please advise next steps.

Best regards,
[Your Full Name]
[Your Email Address]

Step 2: Package & Ship

After receiving your return authorization:

  • Securely repackage the item with all original contents
  • Include the return authorization form we provide
  • Ship to:
    Belki Computer Shop Returns
    1745 T Street Southeast
    Washington, US 20020

Note: Return shipping costs are the customer’s responsibility unless the item is defective.

Step 3: Receive Your Refund or Exchange

Once we receive and inspect your return:

  • Refunds: Processed within 3-5 business days to your original payment method
  • Exchanges: Shipped via your preferred shipping method (additional charges may apply)

Refund Details

Your refund will include:

  • Full product price
  • Original shipping costs (if returning the entire order)

Deductions apply for:

  • Missing accessories or original packaging
  • Signs of use or damage

International Returns

For our global customers:

  • Customs forms must be marked “Returned Goods” to avoid fees
  • Refunds exclude original international shipping costs
  • Return shipping costs are not reimbursed

Defective or Incorrect Items

If you receive:

  • A defective product (like faulty cable organizers or adapters)
  • An incorrect item (wrong cable type or length)

Contact us immediately at [email protected] and we’ll cover return shipping costs.

Need Help with Your Return?
Our Washington-based support team is ready to assist with any cable management solution returns or computer accessory exchanges. Email us at [email protected] and we’ll respond within 24 hours.

We value your trust in Belki Computer Shop as much as we value perfectly organized workspaces!