Welcome to Belki Computer Shop’s FAQ section! We’ve compiled answers to the most common questions about our premium computer accessories and cable management solutions. Whether you’re a professional setting up a workspace or a gaming enthusiast optimizing your setup, you’ll find helpful information below.
Product Questions
What types of products does Belki Computer Shop specialize in?
We specialize in high-quality computer accessories and cable management solutions, including:
- Adapters and splitters for various connectivity needs
- Audio cables and computer cables
- Cable organization systems (clips, wraps, covers, ties, and wall plates)
- Computer cleaning and maintenance products (canned air, cleaning kits, wipes)
- Computer peripherals (keyboards, mice, privacy screens)
Are your cable management products durable?
Absolutely! We select only premium cable management solutions designed for both functionality and durability. Our reinforced packaging ensures these products arrive in perfect condition, ready to organize your workspace effectively.
Do you offer computer cleaning products that are safe for electronics?
Yes, all our cleaning kits, cloths, and canned air products are specifically formulated to be safe for electronics. We prioritize anti-static solutions that won’t damage your sensitive computer components.
Ordering & Account
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure online payments.
Do I need to create an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders more easily and saves your information for future purchases.
Can I modify or cancel my order after placing it?
Orders are processed quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to make changes. We’ll do our best to accommodate your request before shipment.
Shipping & Delivery
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping ($12.95 flat rate): Via DHL or FedEx, delivered in 10-15 business days after dispatch (recommended for urgent needs)
- Free Shipping: Via EMS for orders over $50, delivered in 15-25 business days after dispatch
How long does order processing take?
We process all orders within 1-2 business days. For fastest processing, place your order by 12 PM EST Monday-Friday for possible same-day processing. Weekend orders are processed the next business day.
Do you ship internationally?
Yes! We proudly serve customers worldwide, excluding some remote areas and parts of Asia. Our global delivery network ensures your tech essentials arrive safely wherever you are.
How can I track my order?
You’ll receive tracking information via email once your order is dispatched. You can use this information to monitor your package’s progress through our carrier partners’ websites.
Returns & Refunds
What is your return policy?
We offer a 15-day return window from the delivery date. Items must be in original condition with all packaging. To initiate a return:
- Contact our support team at [email protected] for return authorization
- Follow the provided return instructions
- Once received, we process refunds within 3 business days
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method.
How are refunds processed?
Refunds are issued to the original payment method within 3 business days of receiving the returned items. Processing time by your bank or payment provider may vary.
Technical Support
Who can I contact for product support?
Our Washington, DC-based support team is available to assist with any technical questions about our products. Email us at [email protected] and we’ll respond promptly.
Do you provide warranties on your products?
Most products come with manufacturer warranties. Please check individual product descriptions for specific warranty information. We’re happy to assist with warranty claims for products purchased through our shop.
Didn’t find the answer you need? Our friendly customer service team is always ready to help! Contact us at [email protected] for personalized assistance with your tech essentials and cable management needs.
At Belki Computer Shop, we don’t just deliver products – we deliver solutions to enhance your computing experience!